At Skinart, we strive to provide excellent service and quality education. However, we understand that there may be occasions where our clients may feel dissatisfied. To address this, we have a formal complaints procedure to ensure that all grievances are dealt with fairly, consistently, and promptly.
Step 1: Filing a Complaint
Clients wishing to make a complaint should email admin@skinart.co.za detailing the nature of their dissatisfaction.
Step 2: Acknowledgement of Complaint
Upon receipt of a complaint, we will send an acknowledgment to the client within 3 business days, confirming that the complaint is being processed.
Step 3: Investigation
A thorough investigation will be carried out into the concerns raised, and we may contact the client for further information if necessary.
Step 4: Resolution
Once the investigation is complete, we will inform the client of the outcome and any actions we have taken or will take.
Step 5: Follow-Up
If the client is not satisfied with the outcome, they may escalate the complaint to a higher authority within the company.
Time Frame
We aim to resolve all complaints within 2 weeks from the date of the initial complaint.
Please note that our complaints procedure does not affect a client’s statutory rights.
For more information, please contact our customer service team at admin@skinart.co.za